Terms and Conditions

 

How To Order

UK Customers can order online, by post, by email orders@primary-products.co.uk or by telephone 07952 368879

Overseas Customers please contact us for more information

Delivery

UK: Delivery is free on all orders regardless of value

Channel Islands and Overseas: Additional delivery costs will be charged to the customer. For an exact quotation please contact us.

Payment

Private Customers: orders can be made online and payment with a debit/credit card or a PayPal account

Schools and other Institutions: You are able to order online for your school if you have the authority to do so. We also accept either telephone orders or official order forms by post. Use the contact us if you require a 30 day invoice

Cheques should be made payable to Pen Central Ltd

Online payments are handled by PayPal, payable in your choice of currency

Value Added Tax

 VAT is charged at 20%

 VAT Registration Number 196373665

Missing/Damaged Goods

We will email you to inform you that goods have been dispatched.

You should use the contact us or email orders@primary-products.co.uk to inform us if goods have not arrived or are damaged

Returns and Refunds

Should you wish to return goods for a refund please use the contact us or email 

orders@primary-products.co.uk to inform us before returning.

If a product is defective, we need to be informed within 14 days of receipt. We will replace it free of charge and make arrangements regarding the return of the defective item at our cost.

As the consumer you have the right to cancel your order within seven days of receipt of the goods 

If a product is not suitable for your needs or no longer required we offer a full refund but return costs will be at your expense.

Primary Products Ltd

Registered in England and Wales: Company registration number 09193226

Registered office: 1 East Fen Drove, Soham, Cambridgeshire, CB7 5JL